Last Updated on 1 year by Komolafe Bamidele
Fiverr is one of the most popular online marketplaces for freelancer services, there are millions of gigs on this popular freelancer platform.
“Fiverr was founded in 2010 and it is currently available in several languages including English, Spanish, French, Dutch, Portuguese, Italian, and German their headquarter is currently located in Tel Aviv-Yafo, Israel. Micha Kaufman is the current CEO from 1 Feb 2010 till date.“
Now you know the impact of Fiverr on businesses, regardless of your business niche you need Fiverr gigs to improve your business either online or offline.
In this informative article, I will explain all the necessary information that you need to know about the Fiverr refund policy.
Thousands of people have issues with the Fiverr refund policy especially when they are not satisfied with the service delivered to them by the seller.
Most people always seek to get a refund. But couldn’t request a refund because they don’t know the process of requesting a refund.
Some people request a refund but it takes a long period of time before they get their money back.
That is over! After reading this informative article you will be able to request your refund and you will get it within the designed period of time.
What is a Refund on Fiverr?
Fiverr is designed to make buying and selling gigs simple and easy for everyone whether you are a buyer or seller.
That is why they allow buyers to request a refund if they are not satisfied with the service of the seller.
It is very simple and easy to request your refund on Fiverr compared to other freelancing platforms in the world.
Based on Fiverr terms and conditions especially when it comes to refunding the buyer is allowed to request a refund, and the buyer will automatically get a refund when the order is cancelled.
You don’t need to request a refund when your order is being cancelled because you will automatically get your refund at the right time.
Likewise, you can request a refund if you did not receive the service you ordered.
Regardless of the status of your order on Fiverr, you can cancel your order at any given time
You can cancel the order when it is:
- When it is active.
- When your order is within 14 days of it being finished.
- You can cancel your order or viva after the completion of 14 days.
You don’t need to contact the customer care representative for a refund or other related issues because Fiverr will process your refund and send it into your balance within a given period of time.
But you can only contact the customer care representative for support or refund if you did not get your refund after the given period of time.
Fiverr allows both buyer and seller to settle their order issued mutually through the Resolution Center before contacting the customer support service.
What is the Likely Cause for Order Cancellation and Refund?
There are several reasons why your order is being cancelled on Fiverr, although there are no official reasons by Fiverr at the moment.
If your order is cancelled on Fiverr, your fund will be credited into your Fiverr Balance as soon as possible because it does not work automatically.
You can find your refund in your Fiverr Balance by opening your Fiverr profile and you will see that your fund has been credited next to your profile picture.
I.e when your refund has been successfully processed.
Fiverr can only refund your money into your Fiverr balance if you make use of the Fiverr business account.
Your refund will be processed through another method if you don’t make use of Fiverr for business accounts.
Can You Get Refunded Even When Order is Completed On Fiverr?
Yes, you can get a refund on Fiverr even when your order is completed, a lot of people are still asking this question and the simple answer is YES.
A lot of people are not satisfied with the service they order on Fiverr and because the order is completed so they did not ask for a refund.
Because they think it is not possible to ask for a refund after the order has been completed on Fiverr.
You can get a refund for the order that is completed by going to the resolution centre, you’ll be able to talk with the seller there.
You need to wait for some period of time before you can interact with the seller for a refund.
He or she may not be able to reply to your message as quickly as possible. That’s why you need to be patient for some period of time.
If you did not get your desired results then you can proceed to get your refund from Fiverr customer support by creating a ticket.
You need to accept the offer immediately and your order is complete even though you will still come for your refund later.
After a little while then you can contact customer support. They will cancel the order and your refund will be pending.
You will get your refund as quickly as possible although it is not automatic. You will get your refund in full there are not any charges whatsoever.
In some cases, you may contact the seller for modification on the content or service delivered.
There may be some mistakes in the service. You can contact him or her to correct some part of the content and you’ll be able to accept the other.
This is very important in some cases especially if you need the gig order or service within a short period of time, and you can’t wait to cancel the order and buy another Fiverr seller’s gig.
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Does Fiverr Have Buyer Protection?
At the moment of writing this article, Fiverr does not have buyer protection or provide a guarantee of the level of service offered to Fiverr buyers.
You can use the available resolution tools provided for buyers on the Order Page.
Fiverr is very safe, your money is very safe, unlike other freelance platforms, if you are not satisfied with any service you can request a refund.
And certainly get your complete refund within a short period of time, even though the order is completed you still get your refund.
Fiverr is designed to be a middleman or escrow between the buyer and seller so you can never be scammed on the platform.
Can Canceling Of Order Affect Buyer On Fiverr?
YES, cancelling orders on Fiverr affects both buyer and seller.
When you cancel an order on Fiverr as a buyer your fund will be returned into your Fiverr Balance.
It works only If you are using Fiverr for Business. but if you’re not using Fiverr for Business then it will be refunded with the payment method or another method.
On the other hand, as a seller on Fiverr where there is a cancellation of an order, you won’t be able to get your fund because the other will be marked cancelled.
And it’s going to affect sellers ratings and order completion rate.
How To Request Refund Fiverr (Step By Step)
To request a refund on Fiverr is very simple and easy. All you need to do is to locate the Fiverr resolution centre then contact the Fiverr gig seller.
Then request a refund, if you did not get your refund then you can contact Fiverr customer support.
Ways To Resolve Issues On Fiverr
The following are the simple methods to resolve a dispute on Fiverr
Fiverr Resolution Center
Fiverr created a resolution centre for all Fiverr users, it is where both buyer and seller come together and negotiate about their gig or service.
You can cancel your Fiverr order here and get your refund as quickly as possible.
Fiverr Order Canceled By Customer Support
If you can’t cancel or get a refund for your Fiverr order at the resolution centre then you can create a ticket at the Fiverr customer support to cancel your order.
It is simple and easy to cancel your order with customer support.
All you need to do is to contact the customer support department and create a ticket that explains all the necessary information about the reason for order cancellation.
Then a customer representative will attend to you and you’ll be able to cancel the order successfully.
How Long Does Fiverr Refund Take
Fiverr refunds usually take between 7 working days to 10 working days after it has been processed by customer support.
If you want to get your refund through your credit card then it will take 7 to 10 days why getting a refund through Fiverr for Business takes a shorter period.
In some cases Fiverr refund may take 2 weeks or more.
How to Avoid Order Cancellation and Refund on Fiverr
There is no sure method of avoiding order cancellation or refund from Fiverr.
Refund and order cancellation is made when there is a problem either from the seller or you.
Most people request a refund on Fiverr because they are not satisfied with the service they get after payment.
The only effective method of avoiding order cancellation on Fiverr is to order your gig from professionals who have been on Fiverr for a long period of time. You can order from Fiverr users for at least three years or more.
You can only get in contact with these professionals on Fiverr when you filter based on years of experience, review and customer rating.
Note: please cross-check the reviews on seller gigs to see if they are real customers ratings.
In Conclusion
Now you know all the necessary information that you need to know when it comes to the Fiverr refund policy.
Fiverr is safe for everyone regardless of your educational level or business niche.
It is very important to read terms and conditions so that you will know all the necessary information that you need to know about the popular freelance platforms.
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